Hot Tub Delivery
Before your delivery is booked
Having a hot tub or swim spa delivered is an exciting time. We want to make sure you are fully prepared for the safe delivery, installation and long-term use of your hot tub.
When your hot tub is in stock or due to arrive shortly we will contact you to arrange a suitable delivery date. This will be approximately 14 days before delivery.
Please ensure you have met the requirements before we contact you to arrange a delivery date. When we telephone you to book your delivery date, you must confirm you have met each requirement:
Electrical
requirements
32 or 40 amp supply
- Add 32 or 40 amp Type C breaker to
the consumer unit. - From the main consumer unit, run a 6mm, 3 Core
Armoured Cable to the Rotary Isolator Switch. - Rotary Isolator Switch should be 2-5m from the hot tub. Install the earth rod.
- Another 6mm, 3 Core Armoured Cable must be connected to the Rotary Isolator Switch with a minimum of 10m worth of cable left in a loop. Our delivery team are qualified to connect this cable to the inside of the hot tub. However, they will NOT hardwire your hot tub to the mains supply.
- Your electrician should leave enough spare cable attached to the isolator to reach the side panel where the control panel is.
- A Part P certificate should be supplied by your electrician. This is to confirm that the electrical work is in line with government regulations. This paperwork must be kept on file and presented when requested
13 amp supply
Our 13 amp hot tubs do not come with a cable or plug. These will need to be sourced and supplied by you.
The hot tub needs to have its own circuit from the main distribution board, the supply should not be shared.
Please arrange for an electrician to do the following before the delivery day:
1. Install a 16 amp outdoor waterproof commando socket with RCD protection. Install an earth rod (If required)
2. Provide a 2.5mm 3 Core Armoured Cable and 16amp commando plug with a minimum of 10m worth of cable left in a loop. Our delivery team are qualified to connect this cable to the inside of the hot tub. However, they will NOT hardwire
your hot tub to the mains supply.
3. Ensure the outdoor socket is within 2-5m from the hot tub.
4. Our 13amp hot tubs potentially could be
installed with a 13amp plug into a standard
socket. This would need to be a dedicated
supply from your main distribution board and we recommend you consult with your electrician to ensure this is suitable. However our recommendation is that you install the 16amp commando socket to avoid any future problems
IMPORTANT:
The relevant steps must be completed before we deliver your hot tub. Failure to do so will mean that we cannot install your hot tub.
For 13, 32 and 40 amp supply hot tubs we
recommend your electrician installs an earth rod to ensure the earthing systems voltage is the same as the ground you are standing on. This will prevent the voltage traveling through you and any tingling.
Access requirements:
It is the customer’s responsibility to
ascertain whether there is adequate
space for the delivery of the hot tub.
You must have a minimum width of 1m
and a minimum height of 2.4m.
If you are unsure about the space required, please check with a member of the Superior Wellness team before confirming delivery.
A. Check space around parked cars – you need access for a 3.5 tonne delivery van.
B. Advise of steep slopes and number
of steps.
C. Check corner clearances for tight bends.
D. Confirm if there are any height restrictions - height of low trees, roof eaves, guttering and phone lines.
E. Move dog kennels, BBQ, boxes, play equipment, garden furniture, sheds.
F. Check gas, electric and water meter boxes, air conditioning units, hot water services.
G. Confirm if there are any width restrictions – width of doorways, gates, pathways and window ledges including obstructions such as drainpipes, fence posts
HIABS & Cranes
For Swim Spas
Due to weight, swim spas will be delivered using a ‘HIAB’ crane, mounted on the delivery truck, or a larger separate crane.
The maximum reach of our truck-mounted ‘HIAB’ crane is no more than 7 metres, but this will depend on where the swim spa is positioned in relation to the orientation of the truck. Trucks with HIAB cranes are
usually quite large and so consideration needs to be made as to whether they will fit up a normal driveway.
Stand alone, truck-mounted cranes will have a much larger reach – approximately up to 44m. However, these cranes are often very wide and very heavy with
many not being able to drive on a domestic driveway. If unsure, you should contact a local crane company
who will carry out a site survey on your behalf. Whilst swim spas can often be lifted without spreader
bars, this is at the discretion of the crane company. It is the sole responsibility of the crane company to ensure that the swim spa is moved without damage, and it
is your responsibility to ensure that they are suitably insured for any damage occurring to either the product or your property. Embrace Wellness Products LTD (or its employees) are not responsible for any damage to person(s) or owner(s) while the swim spa is in the air or while the
crane is operating.
IMPORTANT
A crane/HIAB must be arranged by the
customer. It is the customer’s responsibility to liaise with and pay the third party directly for this service
For Hot Tubs
If there are any slopes, retaining walls, steps or level differences that may cause problems with the installation of your hot tub, please contact us.
Any extra resources required such as cranes or HIABs would be an additional charge and it is the customer’s responsibility to arrange this through a
third-party company.
Under special circumstances (usually where there is no clear or easy route), a crane can be used to position your hot tub. Please contact a local crane company to arrange this service if you think it may be necessary. The cost of the crane would be
charged to you (the customer) and not included in our overall price.
We would never lift a hot tub over a wall.
PLEASE NOTE:
Once in position, it is there to stay,
therefore it is vital that the product is
placed in its final position whilst the crane
or HIAB truck is on site.
IMPORTANT
Please bear in mind that the height of the
hot tub will increase slightly when on the
installation equipment (aproximately
150 – 200mm)
Maintenance access
Have you considered the following?
• What furniture will surround your hot tub, and could this cause an obstruction?
• If you decide to have decking built around your hot tub, have you left enough access for future maintenance?
• Have you prepared the base to allow room for the steps to sit on?
• A clearance of 600mm is required for all
hot tubs in case of any future servicing
or maintenance. If this is not practical,
then the hot tub must be emptied of
water and moved to allow access prior
to any visits from Wellness & Leisure.
This will be chargeable to the customer.
IMPORTANT
If the hot tub needs to be positioned or
moved for maintenance requirements using a crane/HIAB to obtain access, this will need to be arranged by the customer. It is the
customer’s responsibility to liaise with and
pay the third party directly for this service.
Your delivery day
On the morning of your planned
delivery date, you will receive a text
message with a specified time slot. If
there are any issues with the timings
provided, please advise a member of
our team as soon as possible. One
hour prior to our delivery team arriving
at your property, you will receive a call
to let you know the expected arrival time.
Once our delivery team arrive at your property, the installation of the hot tub will begin. Firstly, the delivery team will offload your hot tub from their vehicle, standing it onto what we call a ‘spa sledge’. Once safely stood on the spa sledge, the team will glide the hot tub into the area you would like it to be positioned.
Once safely positioned, we will begin filling your hot tub, explaining the chemicals required to use it. Finally, a detailed explanation will be given as to when it is safe to start using the hot tub. There will also be the opportunity to ask our team any
questions you may have.
PLEASE NOTE:
A chemical starter kit will be provided,
and a hot tub manual will be supplied for
future reference
For Swim Spas
The customer will need to provide
12 bags of ice for the day of swim
spa delivery. This is to be used when
lowering the swim spa onto its base.
The ice bags will be used as blocks
to position the spa and in turn will
allow the crane/HIAB straps to be
safely removed