Swim Spa Delivery – Terms & Conditions

• Free delivery applies only to Norfolk & Suffolk unless stated otherwise.

• Delivery outside these areas may incur additional charges—please contact us for a quote.

• Access to the delivery location must be suitable for a large swim spa; any additional equipment (e.g., cranes) required is the customer’s responsibility.

• Customers must ensure the installation site is level, prepared, and accessible before delivery.

• Delivery includes placement of the swim spa in the desired location but does not cover groundworks, electrical connections, or water supply setup unless otherwise agreed.

• If delivery cannot be completed due to access issues or an unprepared site, a redelivery fee may apply.

• Once the delivery date is confirmed, any changes must be requested at least 7 days in advance.

Outdoor Sauna Delivery Policy

We are pleased to offer delivery for our saunas via a flatbed van at a set rate of £400 (unless stated on product page) to locations within a 200-mile radius of NR31 7NA. For all other areas please contact us for a quote.

To ensure a smooth delivery process, please review our delivery policy carefully:

Delivery Terms

• Delivery Radius: We offer delivery nationwide.

• Access Restrictions: Delivery is limited to main roads only due to the size of the vehicle and sauna. Please ensure the delivery location is accessible for a flatbed van.

• Unloading Responsibility: It is your responsibility to arrange a crane, HIAB, or appropriate equipment to unload the sauna from the van and position it at your desired location unless stated in the advert.

Time Allocations

• Unloading Slot: We allocate a 1-hour time slot for unloading the sauna.

• Additional Charges: If the sauna cannot be removed within this time frame or if access issues arise that prevent the van from being positioned, additional charges will apply.

Important Considerations

• Preparation: Please ensure the delivery site is ready and the necessary unloading equipment is on-site at the agreed time.

• Communication: If you have any concerns or unique requirements for delivery, please contact us in advance to discuss them.

Constructing your base

• You need to prepare a solid, flat, and strong base that will remain stable for the life of your sauna. An uneven base may cause your sauna to run
  inefficiently, resulting in major faults.
  An ideal base material is solid concrete – soft surfaces such as grass, sand or pebbles are not suitable. Existing patio slabs and block paving may be used, but they must be flat, level and on a satisfactory sub-base such as concrete.
  All newly constructed bases must be prepared in plenty of time prior to delivery to allow time for the concrete to fully set. It is the responsibility of the customer to provide a suitable base that is flat, level and solid to prevent
  distortion from occurring. Any structural damage caused by an improper base or base failure may invalidate the manufacturing warranty. We advise all customers take into consideration a weight of at
  least 2,000kg. We do not advise you to position your sauna with decking built around it or underground as it can significantly impact future maintenance requirements.
  If you wish to do this, we advise you consult a structural engineer to ensure that your decking is capable of safely and adequately supporting the full weight of your sauna when in use.
  

By placing an order, you agree to these terms. Thank you for choosing us, and we look forward to delivering your sauna!

Before your delivery is booked

Having a hot tub or swim spa delivered is an exciting time. We want to make sure you are fully prepared for the safe delivery, installation and long-term use of your hot tub. 
When your hot tub is in stock or due to arrive shortly we will contact you to arrange a suitable delivery date. This will be approximately 14 days before delivery.

Please ensure you have met the requirements before we contact you to arrange a delivery date. When we telephone you to book your delivery date, you must confirm you have met each requirement:

 

Electrical  
requirements

32 or 40 amp supply

1. Add 32 or 40 amp Type C breaker to  
   the consumer unit.
2. From the main consumer unit, run a 6mm, 3 Core 
   Armoured Cable to the Rotary Isolator Switch.
3. Rotary Isolator Switch should be 2-5m from the hot tub. Install the earth rod.
4. Another 6mm, 3 Core Armoured Cable must be connected to the Rotary Isolator Switch with a minimum of 10m worth of cable left in a loop. Our delivery team are qualified to connect this cable to the inside of the hot tub. However, they will NOT hardwire your hot tub to the mains supply.
5.  Your electrician should leave enough spare cable attached to the isolator to reach the side panel where the control panel is.
6. A Part P certificate should be supplied by your electrician. This is to confirm that the electrical work is in line with government regulations. This paperwork must be kept on file and presented when requested

 

 13 amp supply

 Our 13 amp hot tubs do not come with a cable or plug. These will need to be sourced and supplied by you.
 The hot tub needs to have its own circuit from the main distribution board, the supply should not be shared.

Please arrange for an electrician to do the following before the delivery day:
 1. Install a 16 amp outdoor waterproof commando socket with RCD protection. Install an earth rod (If required)

2. Provide a 2.5mm 3 Core Armoured Cable and  16amp commando plug with a minimum of 10m worth of cable left in a loop. Our delivery team are qualified to connect this cable to the inside of the hot tub. However, they will NOT hardwire 
your hot tub to the mains supply.

3. Ensure the outdoor socket is within 2-5m from the hot tub.

4. Our 13amp hot tubs potentially could be 
installed with a 13amp plug into a standard 
socket. This would need to be a dedicated 
supply from your main distribution board and we recommend you consult with your electrician to ensure this is suitable. However our recommendation is that you install the 16amp commando socket to avoid any future problems

 

IMPORTANT: 
The relevant steps must be completed before we deliver your hot tub. Failure to do so will mean that we cannot install your hot tub.
For 13, 32 and 40 amp supply hot tubs we 
recommend your electrician installs an earth rod to ensure the earthing systems voltage is the same as the ground you are standing on. This will prevent the voltage traveling through you and any tingling.

Access requirements:
It is the customer’s responsibility to 
ascertain whether there is adequate 
space for the delivery of the hot tub. 
You must have a minimum width of 1m 
and a minimum height of 2.4m.  
If you are unsure about the space required, please check with a member of the Superior Wellness team before confirming delivery.

A.  Check space around parked cars – you need access for a 3.5 tonne delivery van.
 B.  Advise of steep slopes and number  
of steps.
 C. Check corner clearances for tight bends.
 D.  Confirm if there are any height restrictions - height of low trees, roof eaves, guttering and phone lines.
 E.  Move dog kennels, BBQ, boxes, play equipment, garden furniture, sheds.
 F.  Check gas, electric and water meter boxes, air conditioning units, hot water services.
 G.  Confirm if there are any width restrictions – width of doorways, gates, pathways and window ledges  including obstructions such as drainpipes, fence posts

 

HIABS & Cranes
For Swim Spas
Due to weight, swim spas will be delivered using a ‘HIAB’ crane, mounted on the delivery truck, or a larger separate crane. 
The maximum reach of our truck-mounted ‘HIAB’ crane is no more than 7 metres, but this will depend on where the swim spa is positioned in relation to the orientation of the truck. Trucks with HIAB cranes are 
usually quite large and so consideration needs to be made as to whether they will fit up a normal driveway.
 Stand alone, truck-mounted cranes will have a much larger reach – approximately up to 44m. However, these cranes are often very wide and very heavy with 
many not being able to drive on a domestic driveway. If unsure, you should contact a local crane company 
who will carry out a site survey on your behalf. Whilst swim spas can often be lifted without spreader 
bars, this is at the discretion of the crane company. It is the sole responsibility of the crane company to ensure that the swim spa is moved without damage, and it 
is your responsibility to ensure that they are suitably insured for any damage occurring to either the product or your property. Embrace Wellness Products LTD (or its employees) are not responsible for any damage to person(s) or owner(s) while the swim spa is in the air or while the 
crane is operating.
IMPORTANT 
A crane/HIAB must be arranged by the 
customer. It is the customer’s responsibility to liaise with and pay the third party directly for this service

 

For Hot Tubs
If there are any slopes, retaining walls, steps or level differences that may cause problems with the installation of your hot tub, please contact us. 
Any extra resources required such as cranes or HIABs would be an additional charge and it is the customer’s responsibility to arrange this through a 
third-party company.
Under special circumstances (usually where there is no clear or easy route), a crane can be used to position your hot tub. Please contact a local crane company to arrange this service if you think it may be necessary. The cost of the crane would be 
charged to you (the customer) and not included in our overall price.  
We would never lift a hot tub over a wall.
PLEASE NOTE: 
Once in position, it is there to stay, 
therefore it is vital that the product is 
placed in its final position whilst the crane 
or HIAB truck is on site.
IMPORTANT 
Please bear in mind that the height of the 
hot tub will increase slightly when on the 
installation equipment (aproximately  
150 – 200mm)

Maintenance access
Have you considered  
the following?
 •  What furniture will surround your hot tub, and 
could this cause an obstruction?
 •  If you decide to have decking built around your 
hot tub, have you left enough access for future 
maintenance?
 •  Have you prepared the base to allow room for  
the steps to sit on?
 A clearance of 600mm is required for all 
hot tubs in case of any future servicing 
or maintenance. If this is not practical, 
then the hot tub must be emptied of 
water and moved to allow access prior 
to any visits from Superior Wellness. 
This will be chargeable to the customer.

IMPORTANT 

If the hot tub needs to be positioned or 
moved for maintenance requirements using a crane/HIAB to obtain access, this will need to be arranged by the customer. It is the 
customer’s responsibility to liaise with and 
pay the third party directly for this service.

 

Your delivery day
 On the morning of your planned 
delivery date, you will receive a text 
message with a specified time slot. If 
there are any issues with the timings 
provided, please advise a member of 
our team as soon as possible. One 
hour prior to our delivery team arriving 
at your property, you will receive a call 
to let you know the expected arrival 
t
 ime.
 Once our delivery team arrive at your property, 
the installation of the hot tub will begin. Firstly, the 
delivery team will offload your hot tub from their 
vehicle, standing it onto what we call a ‘spa sledge’. 
Once safely stood on the spa sledge, the team will 
glide the hot tub into the area you would like it to 
be positioned. 
Once safely positioned, we will begin filling your 
hot tub, explaining the chemicals required to use 
it. Finally, a detailed explanation will be given as 
to when it is safe to start using the hot tub. There 
will also be the opportunity to ask our team any 
questions you may have. 
PLEASE NOTE: 
A chemical starter kit will be provided,  
and a hot tub manual will be supplied for 
future reference

 

 For Swim Spas
 The customer will need to provide 
12 bags of ice for the day of swim 
spa delivery. This is to be used when 
lowering the swim spa onto its base. 
The ice bags will be used as blocks  
to position the spa and in turn will 
allow the crane/HIAB straps to be 
safely removed